Client Testimonials
Client Testimonials
Press Release: Assurance Agency
Assurance Agency Completes Client Service Review Project
Case Study 1: Thilman Filippini
Case Study 2: Bolton & Company
Read Bolton & Company case study
Case Study 3: Barney & Barney
Read Barney & Barney case study
Case Study 4: T.J. Adams
Case Study 5: Boynton Pro Audio
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Active Retention was a superb organization to work with; they were not only highly responsive to our specific needs, but were also efficient in execution. With Active Retention’s solution, we gained dramatic insights both tactically for each client, and strategically across all venues and product lines. |
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| Colleen LoConte Vice President Customer Service, Dendrite International |
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It’s much easier to stay on top of client satisfaction when you can measure and monitor every issue on a client by client basis. Our continued goal is to deliver the highest possible level of tailored services to each and every Bolton & Company client. |
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| Mike Morey COO, Bolton & Company |
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The value of receiving truly candid feedback from service-related perspectives was priceless to our organization. It allowed us to focus on specific needs and wants on a client-by-client basis – identifying service issues and capitalizing on cross selling and referral opportunities. One of our major clients was identified by Active Retention as imminently ready to leave – our team met with this client and turned them around. That alone was worth the price of our entire investment. |
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| Kathy Ybarrondo Vice President, Barney & Barney |
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We considered the responses so valuable that we are now proceeding with a second round of questionnaires for an additional group of clients. |
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| Chris Seitz Manager Corporate Communications, T.J. Adams |
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We engaged with Active Retention to receive candid feedback from our clients and to allow us to act upon this information immediately. In our competitive industry, our future success rests upon superior customer relationships. Active Retention’s unique methodology allows us to validate what we think we know about our clients and find out what we do not. |
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| Bill Scranton VP Sales, Boynton Studio Inc. |
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I would strongly recommend Active Retention’s Client Service Review solution to anyone seeking to better understand loyalty, quality, and performance at their organization. |
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| Colleen LoConte Vice President Customer Service, Dendrite International |
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