At Active Retention, our goal is to help your organization uncover hidden cross selling, referral opportunities and retention risks.
To accomplish this, we use a unique Client Service ReviewTM methodology. Our Client Service ReviewTM solution has yielded very compelling results - so compelling that we guarantee a 300% ROI on every project - in writing!
Client Service Reviews return candid, actionable client or partner responses. Our sophisticated, three dimensional questions and detailed attributes allow you to learn exactly what your clients are thinking - quickly and efficiently.
A unique solution with
actionable results:
  • Pay for Performance Model
  • Guaranteed Response Rate
  • Guaranteed Project ROI of 300%
  • Candid Responses to our sophisticated surveys
  • Loyalty projection for every client
  • No complex deployment required
  • Simple to learn and use
  • Results are immediately actionable and client specific
  • Strategic and tactical technology tools - improve loyalty increase organic growth
Specific client by client measurement of:
  • Loyalty
  • Retention
  • Quality
  • Satisfaction
  • Referrals
  • Cross Selling
Delivered through our unique Client Service ReviewTM solution.
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141 Newburyport Turnpike, Suite 102, Rowley, MA 01969 | 978.815.6123