Client Service Reviews™

The actionable loyalty, referral and cross-selling solution

A unique solution with actionable results:

Pay for Performance Model
Guaranteed Response Rate
Guaranteed Project ROI
Candid Responses to our sophisticated surveys
Loyalty Index for every client
No complex deployment required
Simple to learn and use
Results are immediately actionable and client specific
Strategic and tactical technology tools – improve loyalty increase organic growth

Specific Client by Client Measurement of:

Loyalty
Retention
Quality
Satisfaction
Communication
Referrals
Cross Selling

Delivered through our unique Client Service Review™ solution.

I would strongly recommend Active Retention’s Client Service Review solution to anyone seeking to better understand loyalty, quality, and performance at their organization.

Colleen LoConte
Vice President Customer Service, Dendrite International

37% of our clients responded that they were interested in discussing at least one product or service we offered - much higher than expected - and now we can track and address these.

Frank Mikan
President, The HDH Group

At Active Retention, our goal is to help your organization uncover hidden cross selling, referral opportunities and retention risks.

To accomplish this, we use a unique Client Service Review methodology. Our Client Service Review™ solution has yielded very compelling results – so compelling that we guarantee a 300% ROI on every project – in writing!

Client Service Reviews return candid, actionable client or partner responses. Our sophisticated, three dimensional questions and detailed attributes allow us to learn exactly what your clients are thinking – quickly and efficiently.